I worked with DSA Realty last month - specifically The Operative Group. They were fantastic! I sent an email to them one evening after seeing one of their listings on the NYT website. Their response was almost immediate. Adam promptly put me in touch with his colleague, Ravi Manglani, and the process was completely seamless. Ravi was able to show me the apartment the following evening (working around my work schedule) and I absolutely loved it. It matched the photos and description exactly and there were no hidden fees or extra costs that weren't explicitly outlined upfront. That same night Ravi gathered the paperwork for me, clearly outlined the next steps for me to submit my application, and by 11AM the following morning I was approved. It was completely painless thanks to Ravi's availability and willingness to guide me through the process. I had gone through the gauntlet of apartment hunting before this, and I can honestly say that Ravi & his team were the most thoughtful and knowledgeable people that I've met.